Returns & Exchanges

At Sundae Flowers, we take pride in the freshness and quality of our edible floral arrangements. Due to the perishable nature of our products, we offer a satisfaction guarantee to ensure every bite is as delightful as intended.

Return Process

• 1.
  Contact Support

  If your order arrives damaged or incorrect, please email our support team within 24 hours of delivery with your order number and photos of the product.

• 2.
  Quality Assessment

  Our floral experts will review your claim and determine if a refund or a replacement is the best course of action based on the condition of the items.

• 3.
  Processing Approval

  Once approved, we will initiate a refund to your original payment method or schedule a fresh delivery at no additional cost to you.

• 4.
  Disposal or Return

  For food safety reasons, we do not require the return of perishable items; please dispose of the damaged product responsibly once your claim is processed.